MANDATE

 The bureau is responsible for the development, improvement, management and conservation of the country’s fisheries and aquatic resources.

Citizen’s Charter for Services Offered

  1. Issuance of Local Transport Permit (LTP) for Regularly Transported Species/Commodities

  2. Issuance of Fisherman’s License (New)

  3. Issuance of Fisherman’s License (Renewal)

  4. Issuance of Certificate of Clearance for Commercial Fishing Vessels (CFV)

  5. Processing of Application for New Commercial Fishing Vessel License (CFVL)

  6. Processing of Application for New Fishing Gear Registration

  7. Processing of Application for Renewal of Commercial Fishing Vessel License (CFVL)

  8. Processing of Application for Renewal of Fishing Gear Registration

  9. Processing of Application for Distant Water Fishing Permit (DWFP)

  10. Processing of Application for Construction or Importation Clearance

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback

 a. For walk-in Clients: (in 3 easy steps) 1. Where to get the CITIZEN/CLIENT SATISFACTORY SURVEY Guard on post/ ARTU Office or scan the QR Code below:



b. On goods and/or projects and programs rendered outside the office: Where to get the Client Satisfactory Survey Form: From the program/project/office implementer, usually given after the delivery of goods or the conduct of activity (livelihood assistance, technical assistance, workshops, trainings or other related field activity where stakeholders are involved). c. Through official website and social media account. Where and How to get the Client Feedback Form thru Website: https://www.bfar.da.gov.ph by clicking and answering the specially designed client feedback widget.

How feedback is processed

 Except for letter b hereunder, all feedbacks are collected every FRIDAY by the following offices: Meanwhile, feedbacks which affects policies, processes or established rules, are discussed during the Quality Management System (QMS) management review or during Management Committee Meeting (ManCom) The above-mentioned offices are required to make an annual report containing the summary of the feedbacks collected. The same will be reported during the QMS Management Review

How to file a complaint

 a. For complaint involving disciplinary and non-disciplinary actions against civil service official or employee, the complaint must comply with the form required under the Revised Rules on Administrative Cases in the Civil Service (RRACCS)

How complaints are processed

 a. For complaint involving disciplinary and non-disciplinary actions against civil service official or employee, the complaint will be processed in accordance with the Revised Rules on Administrative Cases in the Civil Service (RRACCS)

Contact Information of CCB, PCC, ARTA

ARTA: complaints@arta.gov.ph

1-ARTA (2782)

PCC: 8888

CCB: 0908-881-6565 (SMS)

Anti-Red Tape Unit (ARTY): 8-294-3620/7-454-8651 (HR)