Service Pledge

We, the employees of the Bureau of Fisheries and Aquatic Resources (BFAR), shall continue to serve the interest of the Filipino people and the welfare of our development, judicious management, utilization and conservation of the country’s fisheries and aquatic resources.

Towards this end, we therefore commit to:

Further provide quality administrative and technical assistance to clients and stakeholders specifically aimed at increasing resource productivity, improving resource use efficiency, and ensuring the long-term sustainability of the country’s fishery and aquatic resources;

Improve our frontline services to meet the clientele and stakeholders’ increasing demand for fast and efficient service, transparency and accountability;

Subscribe to local and international best practices and conduct in all frontline services, office processes and adopt high quality assurance standards;

Humbly respond to inquiries swiftly, efficiently and with utmost courtesy through our Public Assistance Counter (PAC) from Monday to Friday, 8:00 a.m. to 5:00 p.m. and even beyond as warranted by the circumstances and demands from the public;

Ensure strict compliance with quality service standard in the delivery of frontline services towards creativity and innovative approaches to uplift public service;

Readily offer a wide range of quality frontline services which are easily accessible and affordable to the general public by giving value to every client;

Individually strive to nurture an efficient, enthusiastic and competent workforce with appropriate technologies and competencies for better service to our clientele;

Enlighten the public with 24/7 access to BFAR website (http://www.bfar.da.gov.ph); and,

Simplify procedures to speed up frontline transactions within the BFAR premises.